Terms & Conditions
You must read and understand the following Terms and Conditions before booking any tours with ASIAQUEST TOURS. Terms and conditions of liability under which the tour operates are detailed below. Payment of a deposit by a client/ passenger constitutes acceptance of the Terms and Conditions, and it is agreed by the client/passenger that they have read and understood the Terms and Conditions and are bound by them as described in this brochure.
Booking Your Tour/Trip
A deposit of $AUD300 per person is to be included with completed and signed booking form. All deposits can be paid by cash, personal cheque, bank cheque, Visa card or Mastercard. There are no extra charges for credit cards specified. We will confirm your booking for the trip/tour of your choice. All cheques should be made out to ASIAQUEST TOURS.
The balance owing on your trip/tour is to be paid by cash, personal cheque, bank cheque, Visa card or Mastercard. There are no extra charges for credit cards specified. Cheques should be made out to ASIAQUEST TOURS 70 days prior to your departure date.
Tour Cost Guarantee
We at ASIAQUEST TOURS value and respect business from our past and future clients. Once ASIAQUEST TOURS has received your deposit for any tours published in this brochure, we guarantee that there will be no changes or increases in the published tour prices/costs. Any cost changes due to tariffs and/or taxes associated with airlines, hotels, cruises or currency fluctuations will be absorbed by ASIAQUEST TOURS. This is our ‘peace of mind’ promise to you, our valued clients.
Any amendment made to a confirmed tour or flight itinerary before full payment will result in an amendment fee of $50.00 per person. Transferring from one tour to another tour will incur a $150.00 fee per person. Once international and domestic flights have been issued there are no changes allowed. Any changes or amendments made by the passenger at that time will be at their expense.
ASIAQUEST TOURS requires a minimum 10 and a maximum of 18 passengers to operate any of our group tours. If we are unable to book at least 10 passengers on any given tour departure, we may still agree to run the tour by providing local guides only (and not a National Escort), to accompany the tour. Alternatively ASIAQUEST TOURS reserves the right to cancel trip/tour.
International Flights and Airfares
Most of our tours fly with Singapore Airlines to ASIA, departing from Sydney, Melbourne, Perth, Brisbane & Adelaide. Passengers flying with Thai Airways to some destinations may require additional accommodation in Bangkok at extra cost. Once ticketed, airfares are non refundable and cannot be changed. Any changes to airlines’ flight schedules are outside the control of ASIAQUEST TOURS but may affect our tour operation. In case of any flight schedule changes, ASIAQUEST TOURS cannot be held responsible, but will make every effort to find the most suitable flight connection in accordance with the itinerary. Any additional costs incurred as a result of this event are at the expense of the passenger.
Fuel Levy Surcharges and Taxes on International and Domestic flights
The cost of each tour is based on international exchange rates as of February 2016. Fuel levy surcharges and taxes are added to the cost of your airline ticket. These charges can vary at any time between booking your tour and the ticket being issued; ASIAQUEST TOURS WILL ABSORB ANY CHANGES TO FUEL LEVY SURCHARGES AND TAXES for tours in the 2016/17 brochure.
Cancellations & Refunds
Once we receive confirmation of tour cancellation in writing, we will refund the amount you have paid, less cancellation fees (see below), based on tour departure dates. Please note that a cancellation will only be acknowledged when it is received in writing
- Cancellation more than 70 days before departure, loss of 50% deposit paid.
- Cancellation less than 70 days before departure, loss of full deposit.
- Cancellation less than 55 days before departure, loss of 50% of tour cost.
- Cancellation less than 49 days before departure, NO refund.
Cancellation by ASIAQUEST TOURS
If there are too few people booked on a particular tour, ASIAQUEST TOURS reserves the right to cancel the trip/tour at any time. In this case, the amount paid by passengers to ASIAQUEST TOURS will be fully refunded on tours described in the 2016/17 brochure.
Tour Cost & Duration
All tour prices in this itinerary are quoted in Australian dollars and include tour preparation, operation and marketing costs as of February 2016. All prices in this brochure are current at the time of printing. The duration of each tour includes day of departure and day of return to Australia. Departure dates listed in the 2016/17 brochure are subject to availability.
The hotel list on pages 6-7 of this brochure is based on recommendations by our ground operators in destination countries and is current at the time of printing this brochure. Please note however that these hotels are subject to change at any time, and that we may substitute hotel accommodation of a similar standard in the place of the hotels listed in this brochure.
Relevant Travel Documents
All clients must have valid passports with at least 6 months validity remaining after the tour return date.
All Australian passport holders require a visa for Bhutan, Cambodia, China, India, Laos, Myanmar, Sri Lanka and Vietnam. Please note that Australian passport holders do not require a visa for Singapore. Foreign passport holders may incur an extra cost for arranging visas. It is required that you send/deliver your passport to ASIAQUEST TOURS at least 70 days prior to your departure date in order for us to arrange relevant visas. Your final documents will be mailed to you a fortnight before your departure date. Failure to provide your passport in time may result in delays in returning your passport back to you. ASIAQUEST TOURS cannot be held responsible for any delays incurred by consulates, embassies or high commissions while processing or issuing tourist visas.
Health & Insurance
It is compulsory for all travellers to be in good physical & mental health. Most of our destination countries do not have facilities to accommodate wheel chairs or physically challenged clients. Please ensure that you select a suitable holiday for your level of fitness as walking, boarding and disembarking coaches and boats and climbing monument stairs are required at many places. ASIAQUEST TOURS strongly recommends that you visit your doctor & dentist prior to your departure. It is also a condition of trip/tour confirmation that each passenger obtains an appropriate standard of travel insurance that covers him/her for the duration of the tour in case of medical injury, illness, death, loss of baggage and personal items, cancellations & curtailment.
Refusal of Carriage
Clients will not be permitted to embark upon a tour or continue travelling on a tour if, in the opinion of ASIAQUEST TOURS or any of its representatives, their mental health or physical condition renders them incapable of caring for themselves or causes them to be objectionable to other clients or a potential hazard to themselves or other clients. ASIAQUEST TOURS will not be responsible for expenses resulting in such persons being precluded from completing the tour for any such reason.
Single travellers have a choice of paying a single supplement or sharing a room with someone of the same gender. Where a single client wishes to share accommodation with a fellow single client on any of our tours, we will make every effort to arrange this. ASIAQUEST TOURS accepts no responsibility for the suitability of the rooming partner. If at any time during the tour a client considers their rooming partner to be unsuitable, ASIAQUEST TOURS will endeavor to arrange a single room AT EXTRA COST, subject to availability in the same hotel.
Single Supplement: If we are unable to find a rooming partner of the same gender, passengers must pay the single supplement charge for hotel rooms, cruises and rail journeys. The single supplement component of tour cost is specified for each tour.It should be noted that, in some cases, single rooms are smaller than twin rooms. Any passengers preferring to stay in single rooms must pay a single supplement cost. Please note that a single supplement option is available at extra cost on boat cruises in Indochina and China. Any passengers wishing to stay in a single room on cruise must pay an extra single supplement cost as per 2016/17brochure.
Unused Portion of Tour: Please note that, if a client cannot or chooses not to continue the tour for medical/family/personal or any other reasons, no refunds will be made to the client by ASIAQUEST TOURS for the unused portion of the tour/journey.
Advice on Overseas Travel: We strongly recommend that, prior to making your booking, you review &familiarise yourself with the travel advisory service provided by the Department of Foreign Affairs and Trade by visiting their website (www.smartraveller.gov.au) or by calling 1300 555 135.
Possible Changes or Delays: A number of factors may affect our planned itinerary. While we will make every effort to operate according to plan, ASIAQUEST TOURS reserves the right to alter itineraries at short notice in the interest of the traveller, the local people or the environment. ASIAQUEST TOURS will not be held responsible for changes to itineraries resulting from actions taken by international or domestic air carriers, cruise operators or railway operators for whatever reason.
Special Requirements: Any special requirements must be brought to the attention of ASIAQUEST TOURS by the client at the time of booking a tour/trip.
Complaints or Claims: In case the client is not satisfied with the tour at any time, he/she hereby agrees to inform the local guide or tour escort immediately so prompt action can be taken to resolve the problem. If actions taken by tour escort or guide still do not result in client satisfaction, the passenger agrees to contact ASIAQUEST TOURS in Sydney by telephone or fax. If the client is still not satisfied at the completion of the tour, then he/she agrees to provide details in writing to ASIAQUEST TOURS within 15 days of returning home.
Law of Contract and Responsibilities: When booking with ASIAQUEST TOURS I/WE are aware that the proposed tour, in addition to usual inherent dangers and risks, has certain additional dangers and risks. These may include: physical exertion for which I/WE may not be prepared, weather extremes subject to sudden and unexpected changes, remoteness from normal medical and emergency services and evacuation difficulties. I acknowledge that the enjoyment, excitement and personal development potential of the proposed tour (being reasons for my participation) are derived in part from its inherent risks. I accept all the risks of the proposed tour and the possibility of personal injury, illness, death, property damage or loss resulting from my participation. I agree that should I suffer any personal injury, illness, death, property damage or loss, then ASIAQUEST TOURS or any of its staff may on my behalf and at my cost, arrange such medical treatment, evacuation or other assistance as they consider appropriate. I also agree that any liability on ASIAQUEST TOURS is limited to a maximum tour cost. By entering into this agreement I am not relying on any oral, written or visual representations or statement by ASIAQUEST TOURS or its staff & licensors or any other inducement or coercion to participate in the tour. I confirm that I have read & understood this agreement prior to signing it. This agreement shall be subjected to the laws of New South Wales & I submit to the non-exclusive jurisdiction of the courts of NSW.
We would love to help you. Speak to an expert